WHO ARE WE?
Full name of legal entity: The L.E.D. Partnership Ltd.
Email address: info@energyawareness.org
Phone number: +44 (0) 207 617 7521
Postal address: Gerston, Cole Lane, Ivybridge, Devon PL21 0DF, United Kingdom
It’s important that the information we hold about you is accurate and up to date. Please let us know any time your personal information changes by emailing us at info@energyawareness.org
INTRODUCTION
We are committed to protecting the privacy of your personal information. Our Privacy Policy explains what we do with any personal information which we collect from you, including when you use our website (https://www.realhealth-online.com/energysolutions/) to order a service from us. And when you sign up to our newsletters. You can decide not to receive our communications or change how we contact you at any time. If you have any questions regarding our Privacy Notice, or how we use your personal data, please contact info@energyawareness.org
Rest easy. We hate spam just as much as you do. We will NEVER rent or sell your information to any other organisation.
For residents of the EU, please note that this Policy has been updated in accordance with the requirements of EU General Data Protection Regulation (GDPR). For residents outside of the EU, by purchasing our products and services, you consent to, and authorise, our using your personal information as described in this Policy.
CONTENTS:
1 WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
2 HOW WE COLLECT YOUR PERSONAL DATA
3 HOW WE USE YOUR PERSONAL INFORMATION
6 HOW LONG DO WE STORE INFORMATION FOR?
7 DISCLOSURES OF YOUR PERSONAL DATA
8 THE LEGAL BASIS FOR OUR USE AND OTHER PROCESSING OF YOUR PERSONAL INFORMATION UNDER DP LAW
10 UPDATING AND AMENDING YOUR PERSONAL INFORMATION
11 COMPLAINTS
12 CHANGES TO THIS PRIVACY POLICY
1 WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
The type of personal information we collect depends on the service you request from us.
When you visit our website we may collect information about your device such as your browser type and IP address.
When purchasing services, by phone, or email, we collect:
• Your first name and surname
• Your email address
• Your billing address/es
• Your personal or work related contact details
• Your contact and communication preferences
We do not store any of your payment details and your password(s) are encrypted, so we cannot access those.
If you choose to have a personal Energy Solutions, Vision Life Coaching or Decisions Decisions consultation from The LED Partnership Ltd., we will collect your contact details as above. You may also need to provide us with some additional personal information in order for us to understand your health or life concerns and your background history. This may include sensitive personal data relating to health. This is fully at your discretion. and is stored and used respecting all GDPR protocols.
Records of your previous sessions, our recommendations made to you, and any correspondence with you about this can be obtained from The LED Partnership Ltd. - info@energyawareness.org . We do not record sessions, but you are welcome to record your personal sessions for your own use.
2 HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you when you provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
• Visit our website
• Order our services from The LED Partnership Ltd
• Subscribe to our services
• or give us feedback
3 HOW WE USE YOUR PERSONAL INFORMATION
We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the contract between us
• Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation
If you choose to provide us with your personal information, we will collect that information for our own use, and only for the purpose of providing you with a comprehensive service
. This may include:
• Fulfilling requests for services or trainings
• To maintain a database of service and training records
• For marketing purposes (see section 4 ‘Contacting You’ below)
• To send you resources if you have signed up to a training with us
The LED Partnership Ltd. will ask you to “opt-in” to receive communications from us, when purchasing products in the store
We would love to contact you to:
• Let you know about our news, updates or services
• Send you educational information
• Keep you up to date on upcoming trainings from us
You have the choice whether you want to receive these messages.
Where you opt out of receiving our communications, this will not apply to personal data provided to us as a result of a training or service purchase.
You can decide not to receive communications, or change how we contact you, at any time. If you wish to do so please contact info@energyawareness.org
Your data is kept securely within the European Economic Area (EEA). We never rent or sell your information to any other organisation, so it will never be transferred outside of this area.
6 HOW LONG DO WE STORE INFORMATION FOR?
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers, for tax purposes. We continually review what information we hold and delete what is no longer required. We never store payment card information.
7 DISCLOSURES OF YOUR PERSONAL DATA
We never rent or sell your information to any other organisation, and never will. We never store payment card information. However, non-financial contact information may be visible to:
• Our IT and system administration staff
• Our fulfillment staff who process your service request in the course of their work.
8 THE LEGAL BASIS FOR OUR USE AND OTHER PROCESSING OF YOUR PERSONAL INFORMATION UNDER DP LAW
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending communications to you via email. You have the right to withdraw consent to us emailing you at any time by emailing us at info@energyawareness.org
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at info@energyawareness.org if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing and Legitimate Interests |
|---|---|---|
|
To register you as a new customer for services or trainings |
(a)
Identity (b) Contact |
Performance of a contract with you |
|
To process and deliver your service or training including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a)
Identity (c) Financial (d) Transaction |
(a) Performance of a contract with you (b) Necessary for our legitimate interests to recover debts owed to us |
| To administer and protect our business and our web site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a)
Identity (c) Technical |
(a)
Necessary for our legitimate interests for running our business,
provision of administration and IT services, network security, to
prevent fraud (b) Necessary to comply with a legal obligation |
| To add you to our mailing lists | (a)
Identity (b) Contact |
Consent |
We want to ensure you remain in control of your personal data. Part of this is making sure you understand that you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent
You can see more about these rights by clicking here on the ICO website.
If you would like further information on your rights or wish to exercise any of the rights set out above, please email us at info@energyawareness.org
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances, as per ICO protocols..
10 UPDATING AND AMENDING YOUR PERSONAL INFORMATION
If, at any time, you wish to verify, update or amend the personal information you have provided to The L.E.D. Partnership Ltd., please contact us at info@energyawareness.org or use any of the contact details outlined at the start of this privacy notice.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would be grateful if you would contact us first, if you do have a complaint so that we can try to resolve it with you. In this instance, please contact us at info@energyawareness.org or use any of the contact details outlined at the start of this privacy notice.
12 CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may change from time-to-time, for instance to reflect new legal requirements. When we do amend the policy, the changes will be effective immediately. Please visit this website page to keep up-to-date with any changes. Where appropriate, you will be notified by email. Please check back frequently to see any updates or changes to our Privacy Policy.
Note: The L.E.D. Partnership Ltd. has been trading since February 2003
This Privacy Policy was last updated on 03 February 2026